Resources & Remote Support
Get help in minutes with a secure remote support session, or download our free guides and checklists for businesses and condominium corporations.
Instant Remote Support
When you call our support line, your technician will ask you to start one of these tools so they can see your screen and fix the problem with you.
Built-in for Windows 10 & 11
Official Microsoft remote assistance tool pre-installed on Windows 10 and 11. Click below to launch it directly, or press Ctrl + Win + Q on your keyboard.
Windows 10 & 11 only. With Quick Assist, your technician gives you the code.
Modern TeamViewer alternative – Windows & Mac
Our fast, secure, open-source TeamViewer alternative with zero session limits. Download the quick client, open it, and read your 9-digit ID & One-Time Password to your Trillium technician.
Downloads come from RustDesk’s official GitHub releases page.
Universal fallback – Windows & Mac
Instant remote desktop assistance without requiring administrative installation. Run the file and share your 9-digit AnyDesk Address with our helpdesk.
Downloads come from AnyDesk’s official website.
Stay safe with remote access
Only start a remote session after you have called Trillium at +1 (647) 229-9247 or we have arranged one with you. Never share a code with someone who contacts you unexpectedly claiming to be tech support. You can end a session at any time by closing the app.
Guides & Checklists
Practical, printable guides from our team. No sign-up required.
Trillium System Solutions at a glance: our AI, condo technology and managed IT services, how we work, and how to reach us.
PDF2 pages197 KBPrintable
A 41-point checklist for hybrid AGMs, access control, CCTV, building networks and vendor documentation.
PDF3 pages175 KBPrintable
Pick the right first AI project, prepare your data and permissions, run a pilot, and roll out safely. Includes a planning worksheet.
PDF3 pages135 KBPrintable
Accounts, devices, MFA and security basics for every new hire, plus a clean offboarding checklist for when someone leaves.
PDF2 pages144 KBPrintable
FAQ
On Windows 10 or 11, Quick Assist is usually fastest because it is already installed. On a Mac, or if Quick Assist is not available, use RustDesk. AnyDesk is a reliable fallback for both. Your technician will tell you which one to open.
A session only starts when you share your code or accept the connection, and you can see everything the technician does. You can end the session at any time by closing the app. Only start a session after you have contacted Trillium yourself.
Quick Assist is built into Windows 10 and 11. AnyDesk and RustDesk can run straight from the downloaded file. On a Mac, you will need to allow screen sharing permissions the first time.
Yes. Download, print and share them with your team, board or property manager. If you would like help acting on a checklist, book a consultation.
Call our support line and a technician will walk you through starting a remote session.